Honestly man you’re the one that sounds like everyone gets a participation trophy not us who just want the truck over a mostly cosmetic issue. Ford has been testing these things endlessly and you can’t convince me that all of the sudden they’re just noticing the hard tops suck? The test mules probably spent a year in the sun already and none of them had this problem? This is a joke of a launch for one of their biggest products that they are completely sh*****ng the bed on. And their consolation prize is some bronco swag? Gee thanks
I don't believe the new V2 MICs will be ready in your timeframe. Hope I am wrong. Need more hard information and less fluff.
And we'll be thankful that we held out for the much better looking two door.
What?
I'm willing to wait as well, because I don't really have a use for a Bronco now, and I'm planning to live forever so time has no value.
The cash flow benefits as well as good will to provide a soft top solution while they re-run the hardtops would appear to make sense. Why can Ford not successfully launch a new product?Updated by Administrator with full FAQ and Customer Satisfaction Program info.
Full Order Holder FAQ:
Awareness Communication - Upcoming Customer Satisfaction Program 21B49
(Certain 2021 Model Year Bronco Equipped with a Hard Top Roof Roof Panel Delamination)
Some extra info from @PREMiERdrum
All new tooling and an altered design. It became quite clear that even when manufactured exactly to spec that the design was flawed.
The timeline here is optimistic, but the right move nonetheless.
No. MIC hardtop production for unscheduled First Edition builds will resume late this year with the updated hardtop design. I wouldn't expect this until probably November, as the new tooling still needs to be completed, installed, and tested before production of the new hard tops can begin. Once that happens, they have committed to building new MIC hardtops for all units that have already been delivered, then the "bad batch" Broncos trapped at MAP, THEN for production of new units.
Hey, you have every right to be a dick. This has been a mess.
The design issue is the unfinished edges. Initially, these were to be treated and sealed but it was never successful. The "coating" applied at the plant lasted for about a week, if that. The other issues plaguing the MIC top - thickness of outer ply, uniformity of material thickness, and forming issues within the clamshell - were perhaps made more challenging by the tooling but not necessarily impossible. This new design and tooling should aid in ALL these factors.
As for the 8/2 "full speed" production, that was the plan. Heels were firmly dug in on the engineering of the top and all fingers were pointed towards Plymouth. There was hope that the "best" of the roof units being delivered to MAP could at least be used to complete FE and stranded builds, but as more and more units were evaluated, it became clear that it was a bigger liability to release more of these out into the wild than to just scrap the thing and start over.
Like I said last night, this move HURTS... especially the "bad batch" crew of 2,200+ builds stuck at MAP, but it's absolutely the best way to address it at this juncture. A LOT of these headaches could have been alleviated by pulling the plug when the first issues became apparent, but that's not where we are.
- A few hundred.
- Yes.
The design will look very much the same (and be the same color, to those of you asking). Main points to address in the update:
- Rolled /finished edges where there were formerly raw cuts.
- Thicker, more uniform outer layer of material.
- Improved injection process to fix forming issues in the clamshell.
Also, I've seen several people asking why they can't just get their truck now with a bad roof and replace it later. Two huge problems will prevent that from happening:
- Ford doesn't want any more "bad" units running around beyond the few hundred already out there.
- They want no part of shipping any more of these things than they already have to. Freight is going be enormous on them and there is a substantial risk of damage while shipping. I doubt they have a packaging and logistics plan for them but I can imagine it's going to be incredibly costly.
Note:
Lots of people are assuming this means a new supplier, but I don't have any confirmation of that.Update from @Nickp , the following is correct: From what I can tell, this new tooling for the MIC hardtops is being designed and paid for by Ford and will be installed at the Plymouth plant for Webasto to produce.
The MOD tops coming in 23 are from a new supplier that has yet to be publicly identified.
Further info from @Nickp: My contact at Ford reached out, and basically summed it up that they need to make sure that these things are ready for the adventures that we are going to put them through. The current hard top and the quality offered just don't reach that standard, so they are just putting the kibosh on any more going into circulation before they fix the root of the problem. As outlined above, the fewer hard tops they have to ship around the country the better. When the new tops are being built, they are going to FiFo the current sitting orders. Basically, the ones that were built first will be the first to get tops and get sent on out to their final destination. Once the ones that are currently built are sent on their way, the goal will be to get people with a hard top Bronco in their possession already the new top, along with finishing up the first editions. It's not ideal, but this is "THE" solution that will be the only thing to fully fix things.
I get it.. But at this point there is a lot of customers who made plans to have a new vehicle by now.. Myself included, and I’d take a faulty top just so I had wheels.. As far as their costs, they should’ve designed a better top and not released it when they did. They led people to believe that they would have vehicles by now. We’re the ones left paying money for UBER’s and rental vehicles while they faf around figuring out how they actually produce a vehicle they said would already be on the road. And if I don’t get my MY21 vehicle before they start producing MY22 Bronco’s is it really still a 2021 vehicle? @Ford Motor Company
Homie. It clearly addressed this in the FAQ that was posted.
Ship the MIC top Broncos already built. If it's truly just a cosmetic issues then it can be handled at the dealer like the MIC Broncos already in the wild. If not it's either because your too cheap to absorb the costs for the incompetence that's lead up to this point or don't trust your dealer network's ability to handle repairs in mass.
The issue is aesthetic not performance, you'll be fine
