performed system test. found APIM to have been updated over the air yesterday April 8th and a TCU update completed April 4th. concerns likely resolved by software updates: performed hard reset on vehicle to eliminate any possible software glitches after over the air updates. all ok at this timeWould you mind posting the screenshot from your service notes from your invoice, I have an appointment next week and would like my service center to update these modules of it will fix the issue. ACM, APIM, Gateway, these should be listed on your service invoice on what work was performed, it would help us all.
Thanks!
VERIFIED THE CUSTOMER'S CONCERN OF CENTERSTACK SCREEN FREEZES AND LAGS. CHECKED THE OASIS REPORT FOR GENERAL SERVICE BULLETINS, TECHNICAL SERVICE BULLETINS, SPECIAL SERVICE MESSAGES AND VEHICLE SERVICE HISTORY FOUND APPLICABLE TSB. THE TECHNICIAN FOUND 23-2437 APPLIES TO THE CUSTOMER'S CONCERN. VERIFIED THE VEHICLE HAS OPEN CAMPAIGN 23-2437. THIS VEHICLE IS EXPERIENCING AT LEAST ONE OF THE FOLLOWING SYMPTOMS: INTERMITTENT BLANK/FROZEN CENTER DISPLAY SCREEN THAT RESETS AUTOMATICALLY, ANDROID AUTO APPLE CARPLAY CONNECTIVITY, CHECKERBOARD DISPLAY, CENTER DISPLAY SCREEN RESET AND/OR BLUETOOTH CONNECTIVITY DUE TO THE SOFTWARE IN THE SYNC MODULE. ACCESSED THE DIAGNOSTIC PORT, CONNECTED THE FDRS AND PERFORMED A GATEWAY MODULE SOFTWARE UPDATE AS PER THE TECHNICAL SERVICE BULLETIN23-2437 INSTRUCTIONS. ACCESSED THE DIAGNOSTIC PORT, CONNECTED THE FDRS AND PASSED THE GATEWAY MODULE SOFTWARE, REQUIRING NO FURTHER ACTION AS PER THE TECHNICAL SERVICE BULLETIN 23-2437 INSTRUCTIONS. PERFORMED MASTER RESET IN CENTERSTACK DISPLAY. THE SYSTEM IS NOW OPERATING AS DESIGNED.
Here’s you go.Would you mind posting the screenshot from your service notes from your invoice, I have an appointment next week and would like my service center to update these modules of it will fix the issue. ACM, APIM, Gateway, these should be listed on your service invoice on what work was performed, it would help us all.
Thanks!
performed system test. Found APIM to have been updated over the air yesterday April 8th and a TCU update completed April 4th. concerns likely resolved by software updates: performed hard reset on vehicle to eliminate any possible software glitches after over the air updates. all ok at this time
VERIFIED THE CUSTOMER'S CONCERN OF CENTERSTACK SCREEN FREEZES AND LAGS. CHECKED THE OASIS REPORT FOR GENERAL SERVICE BULLETINS, TECHNICAL SERVICE BULLETINS, SPECIAL SERVICE MESSAGES AND VEHICLE SERVICE HISTORY FOUND APPLICABLE TSB. THE TECHNICIAN FOUND 23-2437 APPLIES TO THE CUSTOMER'S CONCERN. VERIFIED THE VEHICLE HAS OPEN CAMPAIGN 23-2437. THIS VEHICLE IS EXPERIENCING AT LEAST ONE OF THE FOLLOWING SYMPTOMS: INTERMITTENT BLANK/FROZEN CENTER DISPLAY SCREEN THAT RESETS AUTOMATICALLY, ANDROID AUTO APPLE CARPLAY CONNECTIVITY, CHECKERBOARD DISPLAY, CENTER DISPLAY SCREEN RESET AND/OR BLUETOOTH CONNECTIVITY DUE TO THE SOFTWARE IN THE SYNC MODULE. ACCESSED THE DIAGNOSTIC PORT, CONNECTED THE FDRS ANhhD PERFORMED A GATEWAY MODULE SOFTWARE UPDATE AS PER THE TECHNICAL SERVICE BULLETIN23-2437 INSTRUCTIONS. ACCESSED THE DIAGNOSTIC PORT, CONNECTED THE FDRS AND PASSED THE GATEWAY MODULE SOFTWARE, REQUIRING NO FURTHER ACTION AS PER THE TECHNICAL SERVICE BULLETIN 23-2437 INSTRUCTIONS. PERFORMED MASTER RESET IN CENTERSTACK DISPLAY. THE SYSTEM IS NOW OPERATING AS DESIGNED.
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