Emails by Feb 2022 says Ford customer service

[maxey143]

I have called Ford's Customer service number a couple times in the past month just HOPING / Wishful thinking I might get schedule date. I reserved a OBX / 4dr / MIC / 2.3 / Towing pkg. Mid package in Dec 2020. The past 2 times I have spoken to the customer service rep she indicated we will receive an email by the end of FEB 2022 with an expected time-line. Now.... we have all heard this before, so I am NOT HOLDING MY BREATH!!!! But has anyone else been told this? Does anyone have any insight?

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[MileHighCitizen]

Feb 2022 E-mail: " Congrats on reserving your 2023 Bronco...Stay Pumped"

 

[maxey143]

Feb 2022 E-mail: " Congrats on reserving your 2023 Bronco...Stay Pumped"

IKR! I am in my early 50's but I will be on SS before I get my Bronco!

 

[Wanted33]

Haven't heard this bit of news myself. But, if history is any indication it will not be anything I'll want to hear. Unless they tell me Ford will return to the '21 allocation formula there is nothing they can do to get mine delivered until sometime in '24. "Let's go Ford"................

 

[Bronc-Itus]

My motto when FORD speaks…..

 

[thatspecialbeat]

Sounds like something I would make up to get people to stop calling me for a month.

 

[maxey143]

Sounds like something I would make up to get people to stop calling me for a month.

I think everyone should call the Ford 1-800-334-4375 with their order #, Sales code and Order code daily! Maybe... they will FINALLY GET THE HINT to either send out reliable INFORMATION on delivery estimates or get the Dang things BUILT and DELIVERED! If they have this much demand why don't they start building them in another Plant?

 

[vrtical]

 

[Wanted33]

I think everyone should call the Ford 1-800-334-4375 with their order #, Sales code and Order code daily! Maybe... they will FINALLY GET THE HINT to either send out reliable INFORMATION on delivery estimates or get the Dang things BUILT and DELIVERED! If they have this much demand why don't they start building them in another Plant?

Sadly Tracey, most of us here have found that Ford really doesn't give a shit about the end customer as long as the mega dealers are happy.

 

[Obiwan]

I think everyone should call the Ford 1-800-334-4375 with their order #, Sales code and Order code daily! Maybe... they will FINALLY GET THE HINT to either send out reliable INFORMATION on delivery estimates or get the Dang things BUILT and DELIVERED! If they have this much demand why don't they start building them in another Plant?

This formula would surely be a recipe for no longer having phone line access and things being pushed to an automated system that tells you to wait for correspondence online. Badgering customer service only encourages them to build defenses rather than find ways to be helpful. In all reality just waiting for your build e-mail and forgetting all about when it may arrive is the best way to keep your blood pressure down and avoid endless disappointment.

May not be what anyone wants to hear but pressuring a company that I am sure is doing what it is willing to do to fill orders that are surely dubbed as second tier to their electric line right now just is what it is. I have no doubt that they are fully focused on getting their number 2 slot behind Tesla and that Bronco's are just a niche product compared to that goal which appears to be the focus of the company right now.

 

[maxey143]

This formula would surely be a recipe for no longer having phone line access and things being pushed to an automated system that tells you to wait for correspondence online. Badgering customer service only encourages them to build defenses rather than find ways to be helpful. In all reality just waiting for your build e-mail and forgetting all about when it may arrive is the best way to keep your blood pressure down and avoid endless disappointment.

May not be what anyone wants to hear but pressuring a company that I am sure is doing what it is willing to do to fill orders that are surely dubbed as second tier to their electric line right now just is what it is. I have no doubt that they are fully focused on getting their number 2 slot behind Tesla and that Bronco's are just a niche product compared to that goal which appears to be the focus of the company right now.
[/QUOTE

As bad as I don't want to admit it, I am sure you have hit the nail on the head!

 

[hemiblas]

I have called Ford's Customer service number a couple times in the past month just HOPING / Wishful thinking I might get schedule date. I reserved a OBX / 4dr / MIC / 2.3 / Towing pkg. Mid package in Dec 2020. The past 2 times I have spoken to the customer service rep she indicated we will receive an email by the end of FEB 2022 with an expected time-line. Now.... we have all hear this before so I am NOT HOLDING MY BREATH!!!! But has anyone else been told this? Does anyone have any insight?

They won't do this. It is up to the dealer and their allocations. We might get another stay pumped for 3 years email though.

 

[XirallicBolts]

Since I'm out of state, part of me wants to go to a local Ford and ask "can YOU tell me my priority code?"

I don't want to keep bothering my local dealer; last time i asked he said I'm unscheduled clean -- i fear I'm somehow 99d (since a few crazies are holding out for 2023 mod tops)

 

[mhblueyz]

OR …..it’s the switch to 2023 EV Bronco email!

 

[MayhemMike]

IKR! I am in my early 50's but I will be on SS before I get my Bronco!

I just began social security this month, so “ death” is what I fear will arrive before Ford builds my ordered Bronco.

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