Resolution on DCH Ford ADM issue

[Sherminiator]

I just can't imagine what they promised you that would entice you to stay with the same dealership?

What it boils down to is that the whole situation on both sides was handled terribly.

If the whole thing that transpired here didn't happen (which I took accountability for, but was not my intention for to go that badly), this would have been most likely taken care of by Ford internally. But the thread festered over the weekend and the reviews, which obviously are important to dealerships showed that. You also might consider the fact that what happened has caught the eyes of other dealerships, so this may not happen as much going forward, which is a good thing for the community. Plus do you think they are going to double down on stupidity after all of this?

I spoke with the GM, apologized for my part, and they apologized for their actions and the GM wanted to make things right, even though they didn't have to. I have no problem with working with someone that is willing to work with me. We cleared the air and have made things better for people down the road.

So if my "punishment" is waiting another six months or whatever for what happened, I'll take that, but in the grand scheme of things this will hopefully make everything better for everyone.

But its also obvious that some people on here are just out for blood no matter what-which doesn't help anyone. I get that people are passionate and my passion lead me to what I did last week, but I also realize that yeah I was wrong for some of my actions I did too. Its called growth.

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[Lilj4425]

This is the case. I’ve received an email from the NY Sales and Service Manager yesterday afternoon that the GM of DCH Ford sent to him in the morning after we talked. To be honest-in my situation I’d be ok with waiting six months-rather get in the late spring then mid winter. But if it happens sooner, that is fine too.

Someone well known here at Ford corporate also was involved.

I should be placing my order once my salesman gets in and on the upside I decided to upgrade to the modular bumper on my build after all this, so that is a win too.

Glad to see that Levine got involved and was able to move you up the list.

 

[WhiteMamba]

I sure hope that 2nd Bronco comes out of their allocation and isn't some bonus, These dealers getting over even when they do bad shit and never be surprised when someone "doubles down on dumb"

 

[Atomicdog]

... If the whole thing that transpired here didn't happen (which I took accountability for, but was not my intention for to go that badly) ...

Who could have foreseen asking a car forum to go after a dealer that added an undisclosed ADM at time of delivery would turn into a dog pile?

 

[Sherminiator]

Who could have foreseen asking a car forum to go after a dealer that added an undisclosed ADM at time of delivery would turn into a dog pile?

This is true, but I wasn't thinking that...I had just gotten home from the dealership at that point.

Hindsight is 20/20.

 

[De Brus]

It appears the dealer has gotten all the recent reviews removed from Google.

 

[Hot Runr Guy]

What it boils down to is that the whole situation on both sides was handled terribly.

If the whole thing that transpired here didn't happen (which I took accountability for, but was not my intention for to go that badly), this would have been most likely taken care of by Ford internally. But the thread festered over the weekend and the reviews, which obviously are important to dealerships showed that. You also might consider the fact that what happened has caught the eyes of other dealerships, so this may not happen as much going forward, which is a good thing for the community. Plus do you think they are going to double down on stupidity after all of this?

I spoke with the GM, apologized for my part, and they apologized for their actions and the GM wanted to make things right, even though they didn't have to. I have no problem with working with someone that is willing to work with me. We cleared the air and have made things better for people down the road.

So if my "punishment" is waiting another six months or whatever for what happened, I'll take that, but in the grand scheme of things this will hopefully make everything better for everyone.

But its also obvious that some people on here are just out for blood no matter what-which doesn't help anyone. I get that people are passionate and my passion lead me to what I did last week, but I also realize that yeah I was wrong for some of my actions I did too. Its called growth.

If the whole thing that transpired here didn't happen

From my point of view, the dealer threw the first punch (by adding the $10K ADM afterwards). They've been rewarded by not only profiting on that sale, but also the opportunity to sell you a vehicle at MSRP. None of the rest of this would have happened without their deceitful actions. Heck, if they would have acted as they should have, you would have been singing their praises. They brought this on themselves.

Do you really think that Ford Corporate would have got involved without the "pressure" that was applied? I don't.

HRG

 

[Heffe66413]

Resolutions that end in a win/win for both parties are the best compromise possible. Now if only our government would learn that principle.

 

[Sherminiator]

Do you really think that Ford Corporate would have got involved without the "pressure" that was applied? I don't.

Yes, because there has been other ADM issues with Bronco and even the Maverick that have been resolved that way. I know some people are pissed at Ford for what is happening with their Broncos, but try to look at it from their side and understand it.

The way this unfolded hurt it being fixed that way and don't disregard the legal aspects of what happened.

I know people want their pound of flesh, but sometimes its just better to meet in the middle that helps all parties out.

 

[Balthezor]

Just spit balling here. But I think someone got threatened by legal action... Why did you kick the door man?

 

[redvettx2]

I like it. Someone being held responsible for there actions. About time. But with Google money talks and things just can vanish. Funny how that happens for the right price. They are dirt bags and got caught. Paint it anyway you want.

 

[Dewreckingcrew]

It appears the dealer has gotten all the recent reviews removed from Google.

Interesting, mine is still up when I look. I wonder if I’ve been shadow-banned? Those sneaky bas*****

 

[De Brus]

Interesting, mine is still up when I look. I wonder if I’ve been shadow-banned? Those sneaky bas*****

Yeah mine shows as well. I believe it will remain visible to the author even if deleted.

 

[North7]

What it boils down to is that the whole situation on both sides was handled terribly.

If the whole thing that transpired here didn't happen (which I took accountability for, but was not my intention for to go that badly), this would have been most likely taken care of by Ford internally. But the thread festered over the weekend and the reviews, which obviously are important to dealerships showed that. You also might consider the fact that what happened has caught the eyes of other dealerships, so this may not happen as much going forward, which is a good thing for the community. Plus do you think they are going to double down on stupidity after all of this?

I spoke with the GM, apologized for my part, and they apologized for their actions and the GM wanted to make things right, even though they didn't have to. I have no problem with working with someone that is willing to work with me. We cleared the air and have made things better for people down the road.

So if my "punishment" is waiting another six months or whatever for what happened, I'll take that, but in the grand scheme of things this will hopefully make everything better for everyone.

But its also obvious that some people on here are just out for blood no matter what-which doesn't help anyone. I get that people are passionate and my passion lead me to what I did last week, but I also realize that yeah I was wrong for some of my actions I did too. Its called growth.

DCH got caught and they are simply doing damage control. Sorry, nothing you did will make it better for the next guy.

As I posted in your other thread, someone, who wishes to remain anonymous, sent me this email. They attempted to get "DCH FORD OF EATONTOWN" to tell them how much they would have to pay for a Bronco and if there would be any ADM on top of the MSRP. They did this as "DCH FORD OF EATONTOWN" said they want you to "have a signed buyer's order" to guarantee your price at delivery.

Yet, when you look at their email, "DCH FORD OF EATONTOWN" refuses to say what you will pay until your Bronco arrives, you can't make this stuff up, here is a copy of the email.

"Pricing will depend on the "Market Conditions" at time of sale" = ADM

 

[StevieD23]

So first, it sounds like you got it up the rear without any lube and then they apologized and invited you to a make-up dinner but then they left you with the bill. Not sure how you were made right by the situation, but hey, congrats?

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