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Purchased a 4/7 pin trailer harness from Ford accessories and couldn’t wait to install. Then I received my package directly from Ford accessories. See videos attached. Has anyone had this experience before and how long before Ford will refund me? It’s been 2 full weeks and 3 phone calls. They say it’s under “investigation“. Is this Ford shipping me an empty box or did FedEx steal my harness and re-tape the box?
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