So they used a copy of your license that was on file from before? OK, I'm good with that but were you sent a new order summary/DORA for the '23s that you signed and returned for them to upload? How do you know that both orders are correct and have a 10-19 PC? Not claiming anything shady is going on but wondering what they uploaded to the system if you didn't sign off on it. PHQ might not even be looking at these and approving but if they are, I'm curious as to what was submitted that satisfied the requirement.
Again, not accusing the dealer of doing anything wrong but am curious what their process is and safeguards for them and customer.
I appreciate these questions!
Dealer 1: I spoke with them several times in person (was there at 8am one the 21st, lol) and text, they said they had everything they needed from the first order. I hounded them for a few days saying I didn't get the email from Ford, finally got that. Feel "OK" about it overall. I've already bought one Bronco from them (and sold it back later to them as well) so I have some experience with them. I don't think they're trying anything shady but I also don't think they are aware of every intricate detail of the Bronco world. Which is fair to some degree because they have just as many/more customers ordering Mavericks, F150s, etc.
I probably need to request a copy of my DORA from Dealer 1.
Dealer 2: Took a few emails but got them to confirm they submitted the 2023 change, they had my license on file, etc. They DID send me a copy of my DORA with priority 10 and confirming the exact order, and MSRP/Invoice pricing. Very stand up dealership, not super concerned but I also don't trust the PROCESS and that's where I worry.
Thanks for bouncing this stuff around with us, I know you have a lot of knowledge in the arena and it helps those of us stressed about our orders.
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