- Joined
- Oct 21, 2021
- Threads
- 3
- Messages
- 36
- Reaction score
- 95
- Location
- Connecticut
- Vehicle(s)
- Audi S4
- Your Bronco Model
- Badlands
I brought my 23 7MT Badlands in for my first oil change (5K miles) and had them look at the scraping noise which has been present since day 1. They confirmed it was there, but that the TSB doesn't apply to 2023 models and they needed Ford to acknowledge it before they could do anything. They said it was fine to drive until then after speaking with Corporate. They were also told that Ford is "reengineering the transmission" and a permanent fix would be communicated when ready, but had no timeline.
I also opened a case with Ford corporate back in March and not a single person has contacted me. The case was opened by their social media team here on the forums, and I subsequently followed up multiple times with customer support over chat. Each time they say the case is escalated and someone would contact me but no one ever calls or follows up. Very frustrating and not a great experience for a first time Ford owner.
I also opened a case with Ford corporate back in March and not a single person has contacted me. The case was opened by their social media team here on the forums, and I subsequently followed up multiple times with customer support over chat. Each time they say the case is escalated and someone would contact me but no one ever calls or follows up. Very frustrating and not a great experience for a first time Ford owner.
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