On the positive side at least you know that was a real person and not a bot.I just got an e-mail from Ford (underlines my own):
"My name is Daniel with Ford Motor Company. I have received your case, and after further review, I checked with the dealer hand your part has been properly escalated, as soon as it is available it will direct ship to the dealer. I am sorry for any incontinence this may cause
Thank you for being a loyal Ford customer"
I mean, I am upset, but not that level of upset.
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